WHATSAPP COMMUNICATION POLICY

Effective Date: 01/01/2020 “Last Updated: 10/08/2026”
Website: www.sdigital99.com
Business Name: SDigital99
Email: businesssdigital99@gmail.com

SDigital99 may use WhatsApp as a communication channel for enquiries, customer support, project coordination, service updates and other business communications.

1. Purpose of WhatsApp Communication

WhatsApp may be used for:

• Responding to enquiries

• Discussing project requirements

• Sharing quotations and proposals

• Project coordination

• Sharing website drafts

• Obtaining approvals

• Providing customer support

• Scheduling meetings

• Sending service-related updates

• Discussing invoices and payments

• Sending promotional communications where legally permitted

2. WhatsApp Contact

When you voluntarily contact SDigital99 through WhatsApp or provide your WhatsApp number for business communication, we may use WhatsApp to communicate with you regarding your enquiry, project or services.

Where separate consent is required for promotional communications, appropriate consent will be obtained.

Jurisdiction: Raipur, Chhattisgarh, India

3. Promotional Communications

Promotional WhatsApp messages may include:

• Service information

• Special offers

• New services

• Digital marketing packages

• Website development offers

• Seasonal promotions

You may opt out of promotional WhatsApp communications at any time.

4. Information Shared Through WhatsApp

Information exchanged through WhatsApp may include:

• Name

• Mobile number

• Business information

• Website information

• Project requirements

• Images and documents

• Marketing information

• Quotations and invoices

Please avoid sending unnecessary sensitive or confidential personal information through WhatsApp.

5. Third-Party Platform

WhatsApp is operated by a third-party service provider.

WhatsApp may independently collect and process information according to its own terms, privacy policy and applicable practices.

SDigital99 does not control WhatsApp’s infrastructure or data-processing practices.

6. Passwords and Security Credentials

Clients should avoid sending:

• Passwords

• OTPs

• Authentication codes

• Credit/debit card details

• Other highly confidential credentials

through WhatsApp.

Where possible, secure methods should be used for sharing account access.

7. Response Time

WhatsApp is a communication channel and does not guarantee an immediate response.

Response times may vary depending on business hours, workload, technical issues and the nature of the enquiry.

8. Opting Out

You may request that promotional WhatsApp communications stop by:

• Sending an opt-out message through WhatsApp

• Contacting SDigital99 by email

Email: businesssdigital99@gmail.com

Service-related or transaction-related communications may continue where reasonably necessary.

9. Privacy

Information collected or exchanged through WhatsApp may be processed in accordance with the SDigital99 Privacy Policy.

10. Changes to This Policy

SDigital99 may update this WhatsApp Communication Policy when necessary to reflect changes in our communication practices or applicable laws.

11. Contact

SDigital99
Website: www.sdigital99.com
Email: businesssdigital99@gmail.com